


Marketing Metrics: Meet Goals and Gain Support from the C-suite
Good marketers are enamored with metrics. The problem, however, is that marketers do not always provide the measures that are important to stakeholders, particularly the ones who control the purse strings (i.e., the C-suite). The source of the problem is that...
The Customer Journey: Optimizing KPIs at Every Stage
The decision to purchase a product or service is not a single step. Regardless if you’re selling a widget or bariatric surgery, the sales funnel illustrates how a customer moves through the buying process, from prospect to customer. The information you gather about...
Why CRM & Marketing Automation are No Longer Optional
In an age where websites, apps and search engines can record every bit of usage data, marketers need to develop and refine the way they track, analyze and use all relevant information to better connect with their audience. This is no longer optional if you expect to...